Frequently asked questions
1. What services can your agency provide?
Roses Hill Healthcare Resources is licensed to provide services which assist a person with their Activities of Daily Living (ADL). These services include bathing, dressing, meal preparation and light housekeeping.
2. Can the Home Health Aide give medication?
State laws do not allow for Home Health Aides to administer medications. Home Health Aides can give reminders to a client when it is time to take medication or assist in opening prescription bottles. Rose Hill Healthcare Resources has a special medication management program available for clients who need more assistance than the Home Health Aide can provide.
3. What can I expect to happen on the first day?
On the first day of service, our Home Health Aide will arrive at your home, complete with an understanding of your needs. Our Registered Nurse will also visit you prior to your first day of service to review your needs, the plan of care and authorizations to allow us to perform care for you.
4. During what hours can I reach Rose Hill Healthcare Resources if I have a problem?
Rose Hill Healthcare Resources is available 24 hours a day, 7 days a week. You can reach a Nurse or the Home Health Aide Coordinator with any questions or concerns you may have by just dialing the office number at (571) 931-0908. If you receive the answering service, you will be called back within 30 minutes or less depending on the nature of your call.
5. Does Medicare pay for services from Rose Hill Healthcare Resources?
Rose Hill Healthcare Resources is a private duty home healthcare agency, providing "custodial" care and therefore service is not covered by Medicare. Rose Hill Healthcare Resources is also licensed and certified to provide care for those with Medicaid Waiver eligibility. If you require skilled care while on service with Rose Hill Healthcare Resources, we can assist in setting up services for you, such as Physical and Occupational Therapy through a Medicare Agency.
6. How does the Home Health Aide get paid?
All Home Health Aides and nurses are employees of Rose Hill Healthcare Resources and are paid directly by Rose Hill Healthcare. You will be sent a bill from our office every week for services rendered.
7. What are my payment options?
Rose Hill Healthcare Resources offers several convenient ways to pay for your care. We accept cash, check, credit card or money order. We will send you a statement every week and you can send a check for services rendered. Clients are required to give a deposit equivalent to 1 week of service at the start of care.
8. I would like to use my Long Term Care Insurance to pay for care, what should I do?
If you have a Long Term Care Insurance Policy, the first step is to speak with your company and verify your coverage. You will need to find out if you have a deductible, what the criteria is to meet it and what your daily benefit is. Next you need to know the limitations for utilizing your policy to pay for your care. Many policies only cover if there are at least 2 deficits in your Activities of Daily Living, some require that a nurse from their company perform an assessment prior to the start of care. Whatever the requirement, Rose Hill Healthcare Resources will assist you in anyway possible to access your Long Term Care Benefits. For more information, please contact us to discuss your options.
9. How do you screen your employees?
Rose Hill Healthcare Resources has a rigorous screening process for all of our Nurses and Home Health Aides. We recognize how stressful it can be to allow a stranger in your home. All of our employees are background checked. Each person must go through several interviews with members of management, our Home Health Aide Coordinators and Nurses, as well as provide recent, verifiable references. In addition, each person is required to attend orientation and be tested for their competency with various equipment as well as how they handle different situations which can arise in the home.